Support • Coverage • Complaints

We're Here to Help

Get fast support, check coverage in your area, request a new connection, or submit a complaint. Our team is available 24/7 to assist you.

Get Connection Check Coverage

<2 hrs Avg. Response

98% Satisfaction

24/7 Availability

90% FCR Rate

Reach us anytime

Support Channels

Multiple ways to get help — choose the channel that works best for you.

Phone Support

Call us anytime, day or night. Our agents are always ready.

24/7 Available

Email Support

Detailed queries? Email us and get a response within 4 hours.

Response in 4 hrs

Quick chat support for instant answers to your questions.

Instant Chat

Live Chat

Real-time chat with our support team on the website.

9 AM – 10 PM IST

Network coverage

Check NEONET Availability

We're expanding rapidly across the Aligarh region and beyond. Search by your area or city name to see if NEONET fiber is available in your neighborhood.

Currently Served Areas

Sir Syed Nagar

Available

Amirnisha

Available

Marris Road

Available

Dhorra

Available

Shamshad

Available

Jamalpur

Available

Ramghat Road

Coming Soon

Tala Nagri

Coming Soon

Old City

Coming Soon

Get connected

Request a New Connection

Fill in your details and our team will contact you to schedule installation and confirm availability.

Get Connection Form

Full Name *

Contact Number *

Email Address *

Installation Address *

Requirement Type *

Preferred Plan

NEONET Communications Pvt Ltd

Customer Care:

+91 92194 01819

Email:

hello@neonet.co.in

24/7 Customer Support

Our support team is available around the clock. Whether it's a technical issue, billing question, or new connection inquiry — we're here for you.

Phone support

Email support

WhatsApp chat

Live chat

Customer feedback

Submit a Complaint

We take your feedback seriously. Our team will contact you within 24 hours of receiving your complaint.

Complaint Form

All fields marked with * are required. We'll investigate and respond within 24 hours.

Full Name *

Phone Number *

Email Address *

Complaint Type *

Reference / Ticket Number (Optional)

Complaint Description *

We'll respond within 24 hours

Data Secured

Your info is encrypted

24hr Response

Guaranteed follow-up

Dedicated Agent

Personal case handler

FAQ

Frequently Asked Questions

Can't find what you're looking for? Contact our support team and we'll help you right away.

Contact Support

How long does installation take after I request a connection?

For most areas with existing fiber coverage, installation is completed within 24–48 hours of your request. Same-day installation is available in select areas. Our technician will coordinate a convenient time with you.

Is there a data limit on your plans (FUP)?

No. All our residential and corporate plans come with truly unlimited data and no Fair Usage Policy (FUP). Stream, download, and work without worrying about throttling or data caps.

What if NEONET is not available in my area yet?

You can register your interest through our "Get Connection" form. Once we expand to your area, you'll be the first to know and will receive priority installation. We're rapidly expanding coverage.

Can I upgrade or downgrade my plan later?

Absolutely. You can upgrade or downgrade your plan anytime through our support channels. Changes take effect from your next billing cycle with no extra charges.

What payment methods do you accept?

We accept UPI, debit/credit cards, net banking, wallets (Paytm, PhonePe), and auto-debit (NACH). For corporate clients, we also support NEFT/RTGS and cheque payments.

How do I report a connectivity issue?

You can report issues through our complaint form above, call our 24/7 helpline at +91 92194 01819, message us on WhatsApp, or use our live chat. Our technical team typically resolves issues within 4 hours.

Need faster internet today?

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